Stewarts of Trent Bridge are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. looking after the personal information you share with us is very important and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

  • how and why Next collect information from you;
  • who we share your information with, why and on what basis;and
  • what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Next will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Next determines the purposes and way in which any personal data are, or will be, processed.

What information we collect when you register and why?

When you buy goods from us, you are entering into a contract with us. You will need to set up an account before ordering from us, so we can set this up we will ask you to provide some personal information such as;

  • full name
  • address (and previous addresses)
  • date of birth
  • contact numbers, and
  • email address.

As an existing customer if you have shopped with us using a credit or debit card or paypal, or we have taken these details for a payment authorisation, we will securely collect and store this payment card information. New customers and existing customers whose payment cards have expired will be asked if they would like to automatically store these details in order to speed up the payment process.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your website order
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests – this means the interests of Stewarts of Trent Bridge in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners/couriers
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

We will not share your information with other companies for their marketing purposes.

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at mail@stewartscoffees.co.uk or the unsubscribe link within the email.

You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You are entitled to request the following from us, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact 0115 838 9351
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability – to electronically move, copy or transfer your personal information in a standard form
  • Right to object – to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact mail@stewartscoffees.co.uk

 

Why do we use cookies?

Our Site uses “Cookies” to enchance the User experience and help us improve the Site. The User’s web browser place’s a small file called a cookie on the User’s hard drive which contains small amounts of text. These cookies are stored for a set period of time. Session cookies for example are deleted as soon as the User’s web browser is closed. Other Cookies such as the Google Analystics cookies have a lifetime of 6 months. Please note we only set cookies when they are needed. By using and browsing this website, you consent to cookies being used. If you do not consent, you must disable cookies or refrain from using the site.

Cookies we set

 

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These cookies allow us to count user visits and traffic sources so that we can measure and improve the site performance using Google Analytic services.

More information

It is possible to disable cookies within your browser or set the browser to alert you when a cookie will be set. For more information on Cookies and how to manage them please visit AboutCookies.org

 

This document was last updated on 14th May 2018